EasyBuy is a popular platform in Nigeria that
offers customers the opportunity to purchase smartphones and other devices on
credit, with flexible installment payment options. By spreading payments over a
few months, it makes owning the latest devices more accessible to those who
might not want or be able to pay upfront. However, like any financing service,
users may encounter issues ranging from repayment inquiries, technical issues
with the platform, or questions about eligibility.
If you’re a customer or planning to use EasyBuy,
knowing how to reach their customer care team is essential for getting
assistance with any challenges you might face.
What is the EasyBuy Customer Care Number?
The official customer care number for EasyBuy is 02017001000 or 0201888818.
This number is the direct line to EasyBuy’s
support team, and you can call for assistance with:
- Questions about your account.
- Issues with device payments.
- Troubleshooting the app or technical errors.
- General inquiries about device financing
options.
It’s important to note that you may be charged for
calls depending on your mobile network provider.
Other Ways to Contact EasyBuy Customer Care:
EasyBuy provides several alternative ways to
contact customer service beyond phone support, ensuring customers can get help
in the way that best suits their needs.
1. Email Support:
You can reach EasyBuy customer care by email at support@easybuy.loans. Email is ideal for non-urgent inquiries or when you need to
provide documentation regarding your account or payments. Be sure to include
your account details and a clear description of the issue to get faster
support.
2. Social Media:
EasyBuy also offers customer care through its
social media platforms, particularly on:
- Facebook: EasyBuy Nigeria
- Instagram: @easybuyng
Engaging with EasyBuy on social media can often
lead to quicker responses for common inquiries, and it also serves as a
platform for updates on promotions, device availability, and payment options.
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3. Physical Offices and Partner Stores:
EasyBuy works closely with partner retail outlets,
such as SLOT, 3C HUB, and other electronics stores where you can sign up for
financing or make payments. For in-person assistance, you can visit any of
these EasyBuy partner locations across Nigeria. The store staff can help you
with financing applications, device collections, and inquiries regarding
payment schedules.
4. EasyBuy Mobile App:
The EasyBuy app is central to the customer
experience, allowing you to manage payments, check your outstanding balance,
and view available devices for financing. If you experience app-related issues,
such as errors with payments or account information not syncing properly,
EasyBuy’s customer care can assist in troubleshooting these problems.
Common Reasons to Contact EasyBuy Customer Care:
Whether you’re a first-time user or a returning
customer, there are various reasons why you may need to reach out to EasyBuy
customer support, including:
1. Device Financing Queries: If you want to
inquire about financing terms, installment schedules, or the available devices
for purchase.
2. Account Management Issues: Difficulty logging
into your account, updating payment details, or other technical glitches.
3. Payment Problems: Issues with making payments,
missing installments, or unclear balances that need resolution.
4. Eligibility Inquiries: Questions about the
documents required to apply for financing, credit score checks, or approval
processes.
5. App Errors: Troubleshooting bugs in the EasyBuy
app, issues with account visibility, or error messages when trying to make
payments.
Tips for Efficient Customer Support:
1. Have Your Account Details Ready: Before
reaching out to customer care, ensure you have your EasyBuy account number,
phone number, or email used to sign up. This will help the support team resolve
your issue more quickly.
2. Use the App for Self-Service: The EasyBuy app
provides access to most account-related tasks, like viewing payment history or
checking your balance. Try using the app before calling customer care, as many
common issues can be solved through the self-service options.
3. Email for Detailed Queries: If you have a
complex issue or need to provide documentation, it may be better to send an
email rather than calling, as this allows the support team to review all the
necessary information.
4. Follow Up on Social Media: For quick inquiries
or if you haven’t heard back after contacting support, social media is a great
option to nudge EasyBuy for a faster resolution.
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Conclusion
Getting support from EasyBuy is relatively
straightforward, thanks to the variety of customer service channels available.
Whether you choose to call their customer care number 02017001000,
send an email to support@easybuy.loans, or reach out via social media, EasyBuy ensures that users can
access help when they need it. The platform’s app also allows for self-service,
giving customers more control over their accounts and payments.
If you have any issues with your device financing,
don't hesitate to contact EasyBuy customer care for prompt assistance and a
smooth experience.
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